Working area Operations

Job FamilyTechnician

Position: Onsite Technician


Location of employment  Koning Albert II-laan 32 / Boulevard Roi Albert II, 32 | 1000 Brussels, Belgium


Job tasks  


Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop software/


Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop , Laptops ,

Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral

equipment and devices

Perform general preventative maintenance tasks on devices and software

To follow and execute instructions provided by Subject Matter Experts

Provide onsite hand and eye support to TCS / Customer / OEM SME’s towards Install, upgrade, support and

troubleshooting of devices in Network and Compute environment

To assist users with any logged IT related incident when called upon

To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes

with the aim of restoring service to the customer as soon as possible; escalating incidents to other support

teams where necessary

To accurately record, update and document requests using the IT service desk system

To maintain a first class level of customer service ensuring that all customers are treated efficiently and in

an appropriate manner

Maintain excellent verbal communication skills with the ability to communicate effectively with technical

and non-technical colleagues at all levels in the organization

To be a highly motivated team player with the skills and ability to manage changing priorities

To create, maintain and publish relevant support documentation in order to assist all End Users with the

quick resolution of their incidents and service requests and enable users to become more self-sufficient

Be willing to attend training as necessary to keep up to date with the latest technology and internal system


To attend training courses as identified and agreed for appropriate development

To contribute towards reporting as per TCS / customer requirement

Any other tasks as assigned and within the skillset of the person


Required skills  



Minimum 4 Years’ experience working in a similar environment as described above


Fluency in local language as per the geographical and cultural requirement

English speaking to good standard


Certificates required:  Certificates are not mandatory, however the following are desirable: CompTIA A+ , MCP/MCSE – OEM Certification – Knowledge of ITIL and experience of working within an ITIL environment would be beneficial

Type of contract unlimited