You will be assigned in a global team with multiple cultures and to work with many aspects of IT.

·       get the chance of being exposed to a variety of different task for infrastructure projects.

·       working together with vendors, internal architects and your Service Delivery Management and Subject Matter Expert colleagues in Global IT.

·       involved in the implementation, adoption, and optimization of key services to many end-users.

·       engage with a large array of stakeholders also outside Global IT.

·       a professional, multicultural environment where the clients’ values are central to your success.

 

Responsibilities:

·       Supporting users working in both main offices and major service site

·       Provide support for end users as well as daily maintenance of the IT infrastructure.

·       Supporting building and infrastructure projects in need for hands on at specific sites.

 

Specifically:

·       handling of stock at the Mexico location and eventual swap stock at other sites for PCs plus accessories, tablets, mobile phones and take care of any reuse possible

·       meeting rooms, printers, network/office patching

·       create and maintain site specific documentation

·       ensuring that sites are setup and maintained according to Global standards

 

·       Through your engagement with local stakeholders, you will take pride in ensuring that the site is maintained and is up to standards and you will closely communicate and collaborate with your responsible and colleagues in the rest of the organization to ensure follow-up and standard are matched.

·       On demand from building and infrastructure projects or the operational teams you will be installing network devices and do service on servers.

·       You will proactively detect and report any issues with Infrastructure at local sites to the appropriate team or project to ensure that the sites within your responsibility are maintained and kept up to standards.

 

You will be part of a regional team that takes care of a cluster of sites and travel will therefore be required for doing normal operation and for project work, but not expected in the immediate.

 

Role of the consultant

Field Supporter – LA MUELA, ZARAGOZA, SPAIN

Seniority level

Experienced

Need to have competencies

  • Proactive, take initiative and know how to combine this with the need of reactive support
  • Service minded
  • Good at establishing relationships with your local stakeholders as well as other stakeholders in the IT organisation. 
  • Good at communicating solutions to the end-users
  • Use to communicate with IT architects, project managers, end-users in production as well as management level.
  • High level of tidiness
  • Know how to document technical solutions
  • Work independently
  • Take responsibility for operation and support as well as delivering as committed to the projects you are involved with. 
  • Speak and write fluent English.

Work experience -technologies

  • Windows client (advanced)
  • Working in global standard corporate client infrastructure environment
  • Network equipment, network patching fiber/copper cabling and bigger cabled and wireless HP/Cisco-network
  • Server raids disks, ups systems are an advantage 
  • Understanding of what it requires to work within a standardized centralized infrastructure regarding configuration/programs and keep documentation maintained.
  • ITIL fundamentals
  • Know how documenting work in ticket system (ServiceNow)
  • Experience with doing site documentation

Years of experience

Minimum 5 yrs

 

We offer to work in a global team with multiple cultures and to work with many aspects of IT. 

You will get the chance of being exposed to a variety of different task for infrastructure projects.

You will be working together with the clients vendors, internal architects, Service Delivery Management and Subject Matter Expert colleagues in other departments in Global IT and you will be involved in the implementation, adoption and optimization of key services to end-users. 

 

Furthermore, you will get the chance to engage with a large array of stakeholders also outside Global IT. All of this will happen in a professional, multicultural environment where the company values: Accountability, Collaboration and Simplicity are central to your success

 

Responsibilities:

You will be supporting users working in both main offices and major service site and you will provide support for end users as well as daily maintenance of the IT infrastructure. 

On request you will also be supporting building and infrastructure projects in need for hands on at specific sites. 

 

Specifically:

– handling of stock at ES-La Muela location and eventual swap stock at other ES sites for PCs plus accessories, tablets, mobile phones and take care of any reuse possible

– meeting rooms, printers, network/office patching

– create and maintain site specific documentation

– ensuring that sites are setup and maintained according to Global company standards

 

Through your engagement with local stakeholders, you will take pride in ensuring that the site is maintained and is up to company standards and you will closely communicate and collaborate with your responsible and colleagues in the rest of the IT organization to ensure follow-up and standard are matched. 

 

On demand from building and infrastructure projects or the Operational teams you will be installing network devices and do service on servers.

You will proactively detect and report any issues with Infrastructure at local sites to the appropriate team or project to ensure that the sites within your responsibility are maintained and kept up to standards. 

You will be part of a regional team that takes care of a cluster of sites and travel will therefore be required for doing normal operation and for project work.

Job description:

The Technology Governance and Change Team sits within Group IT to provide a central change execution and IT Risk and Governance capability. The team is made up of a number of BAs, PMs, Portfolio and Programme Managers as well as an IT Governance and administrative support function. The portfolio of work covers both large and small change initiatives relating to IT Services, Information Security and Enterprise Services, as well as large, enterprise-wide programmes of change.


Key responsibilities

Person Specification